fbpx

Terms and conditions

Ivybold : Entrecodeur, established in Rotterdam, Chamber of Commerce no. 70543461. Email: contact@ivybold.com.

Applicability

The General Terms and Conditions of Ivybold apply to all products, offers, orders, agreements and deliveries of Ivybold. By ordering an item you agree to these Terms and conditions. Ivybold reserves the right to change these Terms and Conditions.

Order

The terms and conditions become binding at the time you place your order. Ivybold will process your order after you have paid. Until that time, Ivybold will remain the full owner of the product(s).

Once your order is processed you will receive a confirmation e-mail stating that your order is accepted along with the details of your order.

All images and specifications are an indication. Every product is unique so variation may occur. It may not be a reason to file a claim. 

Payment and payment options

Ivybold offers the following payment options: Paypal, iDEAL and Credit Card.

All prices shown on the website ivybold.com are including taxes and excluding shipping costs. Shipping costs will be calculated on the checkout page.

Prices can be adjusted and apply from the moment of publication on the website. Adjustments in prices do not apply to orders already made.

Delivery

Ivybold delivers all packages with PostNL or DHL.

Ivybold can not be held accountable if you accidentally entered an incorrect shipping address or are not home when PostNL or DHL has tried to deliver the package. Extra costs due to delivery errors will be calculated as additional costs on to you.

Ivybold will ship the order as quickly as possible after payment of the order.

The estimated delivery times are:

The Netherlands: 1 – 2 business days
Europe: 5 – 14 business days
Outside of Europe: 5 – 25 business days

Delivery times may take longer in case of holidays, customs and other events. If due to circumstances the order does not arrive within the estimated arrival date, Ivybold can not be held accountable.

Ivybold ships internationally by PostNL or DHL. The international delivery duration and cost varies per country. Ivybold is not responsible for the rights, taxes and other import charges and costs.

Up to and including the delivery Ivybold is responsible for the order. After the delivery, the responsibility will be transferred to you.

Approval period

After receiving your order, Ivybold expects you to check your order. If for some reason you are not satisfied with your order you have fourteen days from the date you received your order to inform Ivybold and return the items. If Ivybold has not received notice within these fourteen days, the obligations to deliver are fulfilled.

Returns and exchanges

If for any reason you are not satisfied with your purchase you have 14 days from the date you received your order to return the product(s). Worn or damaged can unfortunately not be returned.

To return an item, please contact us at contact@ivybold.com and mention your name and order number in the subject line. We’ll send you a return form. Please fill in the form and send the package to the address provided in the return form.

Please note: The shipping costs for returning the order is for the customer. I strongly recommend you to obtain proof of postage. If the product gets lost or stolen this is not our responsibility.

Warranty

After the fourteen-day approval period Ivybold gives a warranty of fourteen days on the quality of the product. If the quality of the product is not to your satisfaction, please send an e-mail to contact@ivybold.com.

The warranty is not applicable if the product shows a defect which is caused by improper use or care. If you or others have made or attempted to make changes to the product or used it in a way for which the product is not intended.

Complaints

General complaints can be made known by contacting contact@ivybold.com. Ivybold is required to resolve the complaint(s) as soon as possible.

Disputes

All legal relations are exclusively governed by Dutch law. Ivybold will always strive to resolve a complaint in good consultation.

These Terms and Conditions were last updated, and became effective, on 18-02-2020.