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Shipping and returns

All packages are delivered with PostNL or DHL.
Free shipping applies for orders above €100 in The Netherlands. For other other countries the shipping costs will be calculated at checkout after you enter your address.

Delivery times

The Netherlands: 1 – 2 business days
Europe: 5 – 14 business days
Outside of Europe: 5 – 25 business days

Please note: delivery times may take longer in case of holidays, customs and other events.

Returns

If for any reason you are not satisfied with your purchase you have 14 days from the date you received your order to return the product(s). Worn earrings or damaged items can unfortunately not be returned.

To return an item, please contact me at contact@ivybold.com and mention your name and order number in the subject line. I’ll send you a return form. Please fill in the form and send the package to the address provided in the return form.

Please note: The shipping costs for returning the order is for the customer.